Delete my account

You have the right at any time to request the permanent deletion of your Urbex Legends account and all associated personal data, in accordance with Article 17 of the General Data Protection Regulation (GDPR).

Close account access in the app

If you still have the app installed, you can start closing your account here:

1. Open the Urbex Legends app.
2. Go to Settings (gear icon on the profile screen).
3. Account section > Delete my account.
4. Type the confirmation word requested then confirm.

This action closes account access. It does not by itself confirm that all data and contributions have been erased. To request their complete deletion, contact support below.

Request complete erasure by email

If you no longer have the app or cannot sign in, you can send a request to our support. Click the button below to open your email client with a pre-filled message:

Send a deletion request

We inform you of the action taken on your request without undue delay and within one month of receipt. If an extension is necessary because of the complexity or number of requests, we explain the reasons within that first month. Data requiring erasure is erased without undue delay.

Data covered by your request

• Pseudonym, email address, hashed password.
• Avatar and customization settings.
• Published photos, descriptions and comments. Some contributions may remain visible after account closure; you may identify the content concerned to help us locate it while preserving third-party rights.
• Preferences, notifications, geographical position.
• Virtual coins, badges and account entitlements. Subscription management and refund requests are explained below.
• Social links (friends, pending requests, blocks, submitted reports).

What is retained (legal obligations)

• In-app purchase history for 10 years (French Commercial Code Art. L. 123-22, accounting obligation).
• Connection logs (IP address, timestamp) for 12 months (French CPCE Art. L. 34-1 / LCEN).
• Elements possibly necessary for the publisher to defend its rights in litigation (up to 5 years civil, 6 years criminal).
• Content removed for serious violations (CSAM, child endangerment, etc.) is preserved in non-public archive for provision to authorities if required.

Beyond these durations, data is anonymized or permanently deleted.

Account, subscription and refunds

• Before confirming deletion, check which data and access you need to retain. Data that has been erased may no longer be recoverable.
• Do not treat account closure as confirmation that a subscription has been cancelled. For a web subscription, use “Manage my subscription” in your account; for App Store or Google Play purchases, check the platform settings. If you have already closed your account or relied on a statement of automatic cancellation, contact support to have your situation reviewed.
• Account closure does not remove your statutory rights or the 14-day commercial guarantee applying to all purchases. A refund request is separate from an erasure request.
• A new account does not automatically restore the data or entitlements of the previous account. Contact support if you need help.

Questions or difficulties

If you encounter any difficulty or have a question, write to us at urbex.legends.app@gmail.com. For access, rectification, portability or other GDPR rights, see our Privacy Policy.

Publisher: LARUE Vincent — sole proprietor — SIRET 892 162 363 00014. Postal address communicable on motivated request. Data hosting: Supabase (EU, Frankfurt).